Cancellation Policy
At VitalOSkin Spa, your appointment time is reserved exclusively for you. We understand that life happens, and sometimes plans change. However, to respect the time of our team and other clients, we kindly ask for at least 24 hours’ notice for any appointment cancellation or rescheduling.
Late Cancellations & No-Shows
If you:
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Cancel or reschedule less than 24 hours before your appointment, or
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Fail to show up for your scheduled appointment
You will be charged 50% of the total service cost.
This fee will be applied to the card on file or added to your next appointment balance.
How to Cancel or Reschedule
To cancel or modify your appointment, please contact us via:
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📞 Phone: 571-463-6259
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📧 Email: booking@vitaloskinspa.com
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💬 Online Booking System
Thank you for your understanding and support in helping us provide the best service to all of our valued guests.
Product Exchange Policy
(No Refunds)
All product sales are final. We do not offer refunds or money back on any retail skincare or product purchases.
Exchanges Only
We may offer a store exchange under the conditions below:
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Exchange requests must be made within 14 days of purchase.
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Items must be unused, unopened, and in original packaging (resalable condition).
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Proof of purchase is required.
Opened or Used Products
For hygiene and safety reasons, opened, used, or tampered products cannot be exchanged.
Damaged or Incorrect Items
If you received a product that is damaged, defective, or incorrect, please contact us within 48 hours of purchase/pickup so we can review and assist.
Gift Cards & Promotional Purchases
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Gift cards are non-refundable.
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Products purchased during promotions/discounts are final sale.
By purchasing products from VitalOSkin Spa, you acknowledge and agree to this policy.
Accessibility Statement
At VitalOSkin Spa, we are committed to providing a website that is accessible to all individuals, including those with disabilities. We believe everyone deserves a seamless and inclusive experience—both online and in our spa.
We strive to ensure our website follows the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, helping ensure our content is perceivable, operable, understandable, and robust for all users.
Our Accessibility Efforts Include
We are continually working to improve accessibility, including:
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Clear and readable text
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Keyboard navigation support
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Alt text for images
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Screen reader compatibility
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High contrast options where possible
Need Assistance?
If you experience any difficulty accessing any part of our website or need assistance, please contact us—we are here to help.